COVID-19 Business Support Service

Right now many of our Clients are trying to put plans and resources in place to cope with potentially unprecedented levels of business disruption.

In recognition of these challenges, 4Marketing is launching its new Business Support Service, helping our Clients with these and similar issues.

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The Challenges:

Dramatically reduced staffing levels – impacting multiple business functions…

Supply chain issues – impacting manufacturing, production or fulfilment…

Client concerns – regarding impact to their service quality or delivery schedules…

Management issues – forcing your Top Team onto “fixing problems”…

 

How we can help...

Customer Contact:

  • Calling your Customers with specific messages re service level expectation
  • Drafting email copy and call flows re the above communications
  • Soliciting feedback re service levels and proposed changes

Inbound Call Handling / General Enquiries:

  • Directing calls/emails/forms to our offices where we will handle each enquiry…
  • Handling initial enquiries, issues, complaints, etc…
  • Prioritising and batching calls and call-recordings for timely handover…

Supplier Support:

  • Calling your Suppliers to check their ability to meet service commitments…
  • Letting Suppliers know your custom is “not going anywhere”…
  • Tracking down alternative Suppliers for issues with product supply…

They go hand in hand

Our new Business Support Service sits alongside our Lead Generation service and is already being used by some of our existing Clients, many of whom have recognised the potential severity of the business and economic disruption ahead.

Business as usual

We have implemented our 4Marketing Business Continuity Plan which ensures that we can continue to operate our Telephone and Email services effectively, and uninterrupted, throughout this challenging period.

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What our clients say

Because of the impact of Coronavirus we were struggling to keep on top of some of our routine tasks, and 4Marketing have now taken these headaches away. Working with 4Marketing, we are pleased to say that our customers are receiving a seamless service in these very difficult times.

— Marketing Manager, PR & Marketing Agency

Request a call back

To discuss your project requirements with a member of our team, please fill in your information and we will call you back.

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